Shipping & Returns
We usually dispatch within 24-48 hours!
We use a variety of shipping partners with our products including Australia Post, Couriers Please, Star Track, DHL, EMS, TNT and many other couriers.
Upon shipment you will receive a tracking number so you can keep an eye on your parcel at all times.
Shipping times can vary depending on where you're located in Australia, some parcels are sent via our overseas warehouse but will still usually arrive within the time limits below.
Shipping Time Estimates
NSW: 2-5 working days
QLD: 3-7 working days
VIC: 3-7 working days
SA: 5-7 working days
WA: 5-7 working days
NT: 5-10 working days
We use a variety of manufacturers and suppliers, so if you order multiple items sometimes your items may arrive in multiple packages from different postal services. If you only receive one item, rest assured knowing that your other item is on the way and will be with you shortly.
Failure of delivery Information
In the situation when a delivery cannot be made due to incorrect address (such as forgetting to note your apartment number) the parcel is automatically returned to us. A reshipment fee of $14.95 must be made to reship the item.
If you wish to cancel the order, the refund amount will be the order price minus a $24.95 return postage and restocking fee.
All products sold by us have a 3 month warranty on faults. If you believe you have received a faulty item please contact us within 90 days to be issues with a replacement or refund.